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+91 9892578630
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Privacy Policy

Last Updated: October 2025

Our Hunger Stories (“OHS”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on www.ourhungerstories.in.

1. Information We Collect

  • Name, phone number, email address, and delivery address
  • Payment information (processed securely via Razorpay)
  • Device and browser information for analytics and user experience improvement

2. How We Use Your Information

  • Process and deliver your orders
  • Communicate about your order status or support requests
  • Improve our menu, website, and services
  • Comply with legal and regulatory requirements

3. Payment Information

We use Razorpay as our payment gateway partner. Razorpay ensures that your payment details are encrypted and secure. We do not store or have access to your complete card or bank details.

For more details, please refer to Razorpay’s privacy policy: https://razorpay.com/privacy/

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or alteration.

5. Sharing of Information

We do not sell or rent your personal information. We may share data with trusted partners such as delivery providers or payment processors only to fulfill your order.

6. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at support@ourhungerstories.com.

7. Updates

We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated “Last Updated” date.

3. Refund & Return Policy

Last Updated: October 2025

At Our Hunger Stories, we take pride in preparing your meals fresh and delivering them promptly. However, we understand that issues can sometimes occur.

Refunds are applicable in the following cases:

  • Duplicate payment or transaction error
  • Wrong order delivered (different from what was ordered)
  • Damaged or spoiled items received
  • Failed payment where the amount has been deducted but order not confirmed

Refunds are not applicable in the following cases:

  • Once the food preparation has started
  • Customer dislikes the taste or changes mind after delivery
  • Delay in delivery due to external factors (traffic, weather, etc.)

Refunds will be processed within 7–10 business days to the original payment method after approval.

For refund requests, please contact support@ourhungerstories.com with your order ID and proof of issue.

4. Cancellation Policy

Last Updated: October 2025

You can cancel your order within 5 minutes of placing it, provided food preparation has not started. Once preparation begins, cancellation requests will not be accepted.

To cancel an order, please contact us immediately at +91 9892578630 or email support@ourhungerstories.com with your order details.

If a cancellation is approved before preparation starts, a full refund will be issued to your original payment method within 7–10 business days.

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